Concept of Total Quality Management in Education
The Oxford dictionary defines the word ‘quality’ as ‘how good something is’ or ‘how well the standard of excellence’ is.
According to early childhood education training, education is a behavioural science. It deals with humans and is directed towards producing quality products. This means the products of education must bear the stamp of social, moral, philosophical, spiritual and psychological excellence. This is possible only whim the educative process itself is tampered with excellence and bears the quality of continuous improvement.
Synergistic Relationships: The terms synergism is derived from Greek sunergos which means ‘working together’. The principle of synergistic relationship emphasizes “the system of the work in which all are involved.” In other words, teamwork and collaboration are essentially. They very application of the first pillar of Total Quality Management to education emphasizes the synergistic relationship between the “suppliers” and “customers”. The concept of synergy suggests that performance and production is the result of pooling the talent and experience of individuals.
Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the students, who are the school’s primary customer. The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and adopt high quality ways, how to access quality in their own work and in that of others, and how to invest in the life-long and life wide learning processes by maximising opportunities for growth in every aspect of daily life.
Continuous Improvement and Self Evaluation: The second pillar of Total Quality Management applied to education the total dedication to continuous improvement, personally and collectively. Within a Total Quality school setting, administrators work collaboratively with their Customers. It is in our best interest to encourage everyone’s potential by dedicating ourselves to the continual improvement of one’s own abilities and those of the people with whom we work and live. Total Quality is, essentially, a win-win strategy which works to everyone’s ultimate advantage. According to Deming, no human being should ever evaluate another human being. Therefore, Total Quality Management ensures self-evaluation as part of a continuous improvement process.
A System of Ongoing Process: The three pillar of Total Quality Management as applied in academics is the recognition of the organization as a system. Everything done within the organization must be seen as an ongoing process. The primary implication of this principle is that individual students and teachers are less to blame for failure than the system in which they work. “Since systems are made up of processes, the improvements made in the quality of the processes largely determine the quality of the resulting product. In the new paradigm of learning, continuous improvement of learning processes based on learning outcomes replaces the outdated ‘teach and test’.”
Leadership: According to Teacher Training Programme the fourth Total Quality Management principle applied to education is that the success of Total Quality Management is the responsibility of top management tool teachers must establish environment in which students can best achieve their potential through continuous improvement that, results from teachers and students working together. The teacher must provide the leadership, framework, and tools necessary for continuous improvement in the learning process.